Shipping policy

At imaltie, we are committed to providing a clear and reliable shipping experience for our customers. Please review the information below before placing your order.

Where We Ship

We currently ship to customers within the United States.

At this time, we do not offer international shipping. We also do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories unless otherwise stated at checkout.

Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing Time: 1–3 business days

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Time

Estimated delivery time begins after your order has been processed and handed over to the carrier.

Free Standard Shipping: We offer free standard shipping on orders over $69 within the United States.

Please note: Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, peak seasons, or other circumstances beyond our control.

Shipping Carriers

We work with reliable shipping carriers to deliver orders safely and efficiently. The carrier may vary depending on your shipping address, package size, and shipping method.

Common carriers may include:

• USPS
• UPS
• FedEx
• DHL
• Other trusted logistics partners

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 1–3 business days to update after the package has been shipped. If your tracking number does not update immediately, please check again later.

If you have not received your tracking information or need help checking your order status, please contact us at:

Email: support@imaltie.com

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete before submitting your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@imaltie.com. We will do our best to assist you, but we cannot guarantee changes once an order has been processed or shipped.

Delivery Issues, Delays, or Lost Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us so we can help you review the situation.

Before contacting us, we recommend:

• Checking your tracking details
• Looking around your mailbox, front door, porch, or delivery area
• Asking household members, neighbors, building management, or the carrier

If further assistance is needed, please email us at support@imaltie.com with your order number.

Damaged Packages

If your item arrives damaged, please contact us within 5 business days of delivery.

Please include:

• Your order number
• Clear photos or a short video of the damaged item
• Photos of the packaging if the package was damaged during delivery

We will review the issue and provide a suitable solution.

Shipping Fees

Standard shipping is $9.99 for orders under $69.

We offer free standard shipping on orders over $69 within the United States.

Express shipping is available for $19.99.

Original shipping fees are non-refundable unless the issue was caused by our error, such as sending the wrong item or a defective product.

Contact Information

Store Name: imaltie
Company Name: KOSTORM INC
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Email: support@imaltie.com

Please note: The business address above is for business correspondence only and may not be the return address. For returns or delivery issues, please contact us first by email.