Contact Us

We’re here to help.

If you have any questions about your order, shipping, returns, product details, or anything else, please feel free to contact us. Our support team will do our best to assist you as soon as possible.

Customer Support

Email: support@imaltie.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

Response Time:
We aim to respond within 24–48 business hours.

To Help Us Assist You Faster

When contacting us, please include the following information if applicable:

Your order number
The email address used at checkout
A brief description of your question or issue
Photos or videos if your item arrived damaged, incorrect, or incomplete

Order & Shipping Questions

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 1–3 business days to appear after shipment. If you cannot find your tracking email or need help with your order status, please contact us at support@imaltie.com.

Returns & Exchanges

If you would like to request a return or exchange, please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

After your request is approved, we will provide the correct return instructions and return address.

Business Information

Store Name: imaltie
Company Name: KOSTORM INC

Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States